Shipping Policy
Last updated: March 8, 2026
At Floricienta Flores, our mission is to deliver your feelings with the freshness and punctuality they deserve. To ensure excellent service, we have designed the following shipping policy.
Delivery Slots and Schedule
We offer three main time slots to adapt to your needs:
- Morning: 9:00 AM to 1:00 PM
- Afternoon: 1:00 PM to 6:00 PM
- Evening: 6:00 PM to 9:00 PM
* Note: For same-day delivery, the order must be confirmed before 2:00 PM (local time). Orders placed after this time will be automatically scheduled for the next day or the earliest available date.
1. Delivery Commitment
We aim to deliver within the selected time slot. However, due to external factors (traffic, weather, or unforeseen events), the exact time may vary slightly. On high-demand dates (such as Valentine's Day, Women's Day, Yellow Flower Day, Father's Day, Mother's Day, or Christmas), time slots may be extended without prior notice to ensure all our customers receive their flowers.
2. Tracking and Notifications
We understand the importance of your gift. Therefore, Floricienta Flores will send you real-time email notifications informing you about the status change of your order (preparation, in route, and delivered).
3. Delivery Confirmation
For your peace of mind, every delivery will be confirmed through a delivery signature or a photograph of the person accepting the gift or, failing that, the place where the product is left (reception, security desk, or authorized neighbor). This evidence ensures that the product was delivered in optimal condition.
4. Protocol for Unattended Addresses
Our courier will wait a maximum of 10 minutes at the address. If no one is available to receive:
- An attempt will be made to contact both the sender and the recipient by phone.
- If there is no response, we will attempt to leave the arrangement with an immediate neighbor or at the reception/security desk, requesting the signature and name of the person receiving it.
- If none of the above options are possible, the arrangement will return to our workshop to guarantee its preservation.
5. Rescheduling and Redelivery
If the order could not be delivered for reasons beyond Floricienta Flores' control (closed address, absent recipient, incorrect address):
- We can reschedule the delivery for a new date, available starting one week after the original failed attempts.
- In your "My Orders" panel, you will see the status as "Rescheduled" and a specific section will appear for you to select the new delivery date.
- Important: The second delivery will have an additional cost equivalent to the shipping rate for the area.
6. Cancellations and Refunds
Because we work with perishable products that are prepared and assigned exclusively for your order:
50% Refund Policy
In case you decide to request a refund after failed delivery attempts due to causes beyond our control, only 50% of the total purchase value will be refunded. This is because the company has already incurred expenses for preparing fresh flowers, design materials, and shipping logistics that are non-recoverable.
7. Regional Availability
If for any technical or logistical reason the system accepts an order in a region where we do not have active coverage, the system will automatically cancel the order.
In this scenario, a full refund of your payment will be processed. The estimated time for the refund to be reflected in your account is governed by Clause III.1.b.5 of our Terms and Conditions.
Have questions about your delivery?
We are here to help your gift arrive perfectly.