USE OF FLORICIENTA FLORES

To use our website, you must be at least 18 years of age. If under age, the user must be under the supervision of a parent or legal guardian. The Floricienta Flores user must not share account information with any third party, and the generation of orders to an account by a user other than the owner must be previously authorized by the account holder. For this, a Floricienta Flores sales agent may contact and approve or disapprove such purchases on the site.

All content presented on the site is for informational purposes only. Images, designs, and photographs presented on the page are for the exclusive use of Floricienta Flores. Floricienta Flores reserves the right to delete users or deny service to accounts, companies, or individuals caught making use of these images, designs, and photographs.

To obtain Floricienta Flores service, the user must complete subscription or registration forms, which are mandatory for the delivery of gifts. By using the site, the user commits to sharing accurate and true information. Each user is responsible for keeping their account information secure and always has the option to modify the information at any time. The user must notify Floricienta Flores upon detecting any improper use of their account; otherwise, Floricienta Flores will not be responsible for damages, disagreements, and actions not approved by the account holder.

During the registration process for a new account, the user will have the option to accept or not accept being part of the Floricienta Flores Promotional Email and Newsletter Service. The user will always have the option to cancel the subscription to these promotional emails at any time. By sharing their email, Floricienta Flores reserves the right to use it to obtain any type of information through service surveys, dynamics, among others.

COMMUNICATIONS

Any type of information that the user sends through our website or any other means will automatically belong to Floricienta Flores, and the company may make use of this information. Likewise, Floricienta Flores may publish or use the name of the user who sends said communication openly. Opinions, information, or communications from users with false profiles will not be taken into account.

ACCEPTANCE OF USE

In some cases, some orders will not be processed due to failure to meet the requirements to execute it.

Floricienta Flores reserves the right to cancel, modify, or deny this service when fraudulent activity, commission of a crime, or attempt against morality is suspected.

Floricienta Flores will in some cases request information from users to supplement or effect the effective delivery of the order. If the user does not wish to share the extra information requested by the company, Floricienta Flores may deny or cancel the service requested.

Floricienta Flores may cancel the shipment of orders with only additional products. Floricienta Flores commits to contacting the customer when a situation of this nature arises to offer the best solution to the customer.

USE OF COUPONS AND PROMOTIONS

Below are the general terms and conditions that apply to all coupons and promotion codes (unless explicitly stated in their specific terms and conditions):

• Only one promotion code may be used per transaction.
• Floricienta Flores reserves the right to cancel any order if fraud or similar activity is suspected, as well as in the event that the discounted amount is greater than that specified in the coupon terms.
• Coupons are only valid for a limited time. Floricienta Flores reserves the right to modify or cancel coupons at any time.
• Promotion codes do not apply to the shipping cost, unless explicitly stated in their terms and conditions.
• Promotion codes that give away products are valid while supplies intended for the purpose of the promotion last.

BRAND

All intellectual property rights, whether registered or unregistered on the site, content, images, information, photographs, logos, slogans, copies, family or category names, web design, sounds, multimedia, software, source code, among others, underlie and belong to Floricienta Flores.

These terms of use are governed by current legislation in Mexico. Both parties agree to submit to the jurisdiction of the courts in Mexico and to waive any objection based on venue.

If the user does not agree with any of the points mentioned above, terms, conditions, rules, policies, or usage practices of the Floricienta Flores site, they must stop using the site and opt to stop requiring the company's services, as these conditions will not be altered or changed regardless of the situations presented by the users.

CORPORATE SERVICES

Once an order has been invoiced, it is not possible to cancel it individually. However, we understand that unexpected circumstances may arise and we are here to help you find a solution.

Instead of cancellation, we recommend considering the option of requesting an address change in case you need to adjust the delivery. This can help avoid losses and ensure that the order reaches the correct location.

In case delivery is not possible for any reason and the order is considered "undelivered service", we offer you a 30% discount coupon for you to use on your next purchase. We want to ensure that you receive the best service and support possible, even in unforeseen situations.

If you need to make an address change or have any other inquiries related to your order, please contact our customer service team as soon as possible. We are committed to providing you with a satisfactory experience and finding the best solution for you.

PERSONAL DATA DELETION RIGHTS

The information owner has the right to request the definitive deletion of all their personal data. To exercise the right to delete personal data, the owner must send an email to: hola@capitalflores.com

This email must contain the following:

• The name, address of the holder, and means of contact to receive the response.
• Documents proving your identity (ID, Passport, etc.).
• Clear description of the personal data you wish to delete.

Floricienta Flores will resolve the request within a maximum period of 30 business days from the date of consultation. If it is not possible to respond to your claim within the aforementioned term, we will let you know the situation and the explanation for the delay.